When defining future-state business architecture and process design, it’s critical to look at the end-to-end business flows needed to support overall strategy. That strategy itself is rapidly being redefined by fundamental changes in today’s business, economic and regulatory environments. This is why a successful transformation requires more than conventional thinking about what has already been done: it requires creative thinking about what specific types of documentation, modeling, reporting processes and related controls will provide the best answers and the best flexibility keep the business aligned with changing times.